Terms & Conditions

The general 125 years campaign with voucher redemption, free 125-weeks Extended Warranty and 125-month Extended Warranty are available from 9^th January 2024, until 30^th September 2025. Start of promotions may vary per product category.

For 125 promotion models that include free accessories (please see respective product detail pages) the voucher is included in the appliance on-pack. The voucher can only be redeemed in the Miele Online Shop. Delivery within Singapore. No cash payment. Only one voucher code per order. Cannot be used for other campaigns. Selling the voucher on is not permitted.​ Please find the respective date of latest voucher redemption on the voucher itself.

The free 125-week Extended Warranty is available with the 125 Edition products only.

You will find a voucher or flyer with information on how to activate the Extended Warranty in the packaging of your product. Simply scan the QR code and follow the instructions.

The Extended Warranty starts directly subsequent to the 2-year Miele warranty, extending it by a further 125 weeks. Please note that the warranty must be activated within 30 days from appliance purchase via the Miele App.​

The Miele App is available for a mobile device (for the minimum requirements, please refer to the information provided in the app store). Additional digital offer from Miele & Cie. KG. All smart applications are made possible with the Miele@home system. The range of functions can vary depending on the model and the country.​​
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The terms and conditions of the Extended Warranty apply. Please see below the full terms and conditions.

Thank you for activating your free of charge 125 weeks additional Extended Warranty! The additional warranty starts directly subsequent to the 2-year Miele guarantee, extending it by a further 125 weeks. 

The following terms of contract apply for the 125 weeks additional Extended Warranty, notwithstanding statutory rights in the case of defects and without restricting the same. Asserting these statutory rights is free of charge. 

 

The following terms of contract apply for the 125 weeks additional Extended Warranty, notwithstanding statutory rights in the case of defects and without restricting the same. Asserting these statutory rights is free of charge. 

1. Duration and start of cover 

1.1    Miele Singapore grants a 2-year guarantee from the date of purchase of the unit. With the 125 weeks additional Extended Warranty, Miele Singapore covers the cost of repairs for further 125 weeks immediately after the guarantee period. The validity period is shown on the front of the policy document. 

1.2    The policy document will be provided by e-mail. 

1.3    Repair of the machine or the provision of spare parts does not extend the period of the contract.

 

2. Conditions 

2.1    The machine has been purchased from an authorised specialist retailer or directly from Miele Singapore.

2.2    At time of purchase of the Extended Warranty, location of the unit is within Singapore. 2.3    The policy document is only valid for one specific Miele machine in each case and is non-transferable. 

2.4    If the ownership of the machine changes or if the owner moves to a different address, Miele must be informed so that the policy document remains valid. 

2.5    The 125 weeks Extended Warranty is provided free of charge on defined 125 Edition models. It must be activated via the Miele App within 30 days from appliance purchase. 

The Miele App is an additional digital service by Miele Singapore

2.6    The services within the framework of the Extended Warranty will only be provided within Singapore.

2.7    Services within the scope of the Extended Warranty may only be performed by Miele Customer Service or a service agent authorised by Miele Singapore. Miele Customer Service can be contacted via customerservice@miele.sg

2.8    If requested by Miele, the purchase receipt and the policy document are to be shown. 

2.9    If the customer is not entitled to a claim under the Extended Warranty, the costs of repairs and other services rendered (e.g. inspection of the device) will be invoiced according to the applicable rates. 

2.10    A unit with policy document is for non-commercial use only. 

 

3. Cover and range 

3.1    Machine defects will be remedied free-of-charge within a reasonable period through either repair or the replacement of the affected parts. All travel costs, call-out charges, labour and spares costs will be assumed by Miele Singapore. Exchange parts or appliances become the property of Miele Singapore.

3.2    If the machine is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new machine. With a replacement machine, communication (connectivity) with other machines and the existing domestic system cannot be guaranteed. Alternatively, if requested, the appropriate current market value of the machine may be reimbursed. If the current market value of the appliance is reimbursed by Miele, the policy document becomes invalid. If the machine is replaced, the remaining period of cover provided by the policy document is transferred to the new unit. 

3.3    The Extended Warranty does not cover any further claims for damage against Miele Singapore, except in cases resulting from gross or willful negligence on the part of the technical service agent commissioned by Miele Singapore or liability resulting from fatal injury, physical injury or damage to health.  

3.4    The provision of consumables and accessories is not covered by this agreement. 

 

4. Limitations 

The Extended Warranty will not cover costs for repairs where a fault is due to the following: 

4.1    Improper installation, e.g. non-compliance with relevant safety regulations and written operating and installation instructions. 

4.2    Improper use and operation, such as the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner. 

4.3    External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena. 

4.4    Repairs or modifications not performed by service agents trained and authorised by Miele. 

4.5    Damage to non-standard accessories and the failure to use genuine Miele spare parts or accessories authorised by Miele. 

4.6    Glass breakage and defective lamps. 

4.7    Fluctuations in power supply conditions, which exceed the tolerances stated by the manufacturer. 

4.8    Failure to perform cleaning and care work in compliance with the operating instructions. 

4.9    Usage-related and natural wear and tear, such as the decreasing load performance of accumulators and components that, according to the operating instructions, must be replaced regularly during the product life cycle. 

 

5. Data protection 

In the context of the fulfilment of customer services, Miele collects and processes personal data. For more information about the processing of your personal data, please see our privacy notice at https://www.miele.sg/domestic/privacy-notice-46.htm.

 

6. Right of Withdrawal

Once the customer has signed the contract document and paid the full fees, they have no right of withdrawal, regardless of whether they wish to use the services under this contract or not.

 

7. Governing laws and jurisdiction

This Agreement is governed by the laws of the Republic of Singapore.

01/2024 

The 125-month Extended Warranty (10 years and 5 months) is an optional offer that you can purchase online [find out more]. The 125 months cover 10 years plus an additional 5 months, including 2 years of Miele warranty. ​ This offer applies during the entire campaign period from the beginning of January 2024 until the end of September 2025. The 125-month Extended Warranty applies exclusively to major domestic appliances. The following products are exempted: Vacuum cleaners, coffee machines (CVA and CM), MasterCool, Ranges and Dialog Ovens.​ See full terms and conditions below.​

The following terms of contract apply for the Extended Warranty, notwithstanding statutory rights in the case of defects and without restricting the same. Asserting these statutory rights is free of charge.

1. Duration and start of cover 

1.1    Miele Singapore grants a 2-year guarantee from the date of purchase of the unit. With the Extended Warranty, Miele Singapore covers the cost of repairs for further one, three or eight years immediately after the guarantee period. The 125 months Extended Warranty prolongs the 2-year guarantee by further 8 years and 5 months. The validity period is shown on the front of the policy document. 

1.2  The contract of the Extended Warranty for one year is extended automatically by a further twelve (12) months up to ten (10) years after the purchase date of the unit. The contract is automatically cancelled thereafter. It can also be cancelled in writing no later than one month prior to the end of the annual period of cover from the first day of validity/renewal day. The automatic extension becomes valid after the customer has paid the invoice received at the start of the extended period within the given settlement time.

1.3  An existing Extended Warranty for five (5) years can be extended to ten (10) years within its period of cover. An additional 125 weeks Extended Warranty can be extended to ten (10) years within its period of cover. To purchase please contact Miele Customer Service.

1.4  Miele is entitled to carry out price adjustments at any time. When purchasing an Extended Warranty, the prices from the price list valid at the time of closure apply. Price changes to the Extended Warranty for one year can be noted from the annual invoice. Written information in advance will not be given. If the invoice is paid within the payment period, it is assumed that the price change has been accepted. If payment is withheld, the warranty will not be extended.

All prices include the statutory value added tax.

1.5  The policy document will be provided by e-mail.

1.6  Repair of the machine or the provision of spare parts does not extend the period of the contract.

 

2. Conditions 

2.1  The machine has been purchased from an authorised specialist retailer or directly from Miele Singapore.

2.2  At time of purchase of the Extended Warranty, location of the unit is within Singapore.

2.3  The policy document is only valid for one specific Miele machine in each case and is non-transferable.

2.4  If the ownership of the machine changes or if the owner moves to a different address, Miele must be informed so that the policy document remains valid.

2.5  The policy document must be registered and taken out within the machine’s 2-year guarantee period. The Extended Warranty for one year can also be obtained directly after a service visit by a Miele technician on units no older than ten (10) years.

2.6  The services within the framework of the Extended Warranty will only be provided within Singapore.

2.7  Services within the scope of the Extended Warranty may only be performed by Miele Customer Service or a service agent authorised by Miele Singapore. Miele Customer Service can be contacted via customerservice@miele.sg

2.8  If requested by Miele, the purchase receipt and the policy document are to be shown.

2.9  If the customer is not entitled to a claim under the Extended Warranty, the costs of repairs and other services rendered (e.g. inspection of the device) will be invoiced according to the applicable rates.

2.10  A unit with policy document is for non-commercial use only.

 

3. Cover and range 

3.1  Machine defects will be remedied free-of-charge within a reasonable period through either repair or the replacement of the affected parts. All travel costs, call-out charges, labour and spares costs will be assumed by Miele Singapore. Exchange parts or appliances become the property of Miele Singapore.

3.2  If the machine is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new machine. With a replacement machine, communication (connectivity) with other machines and the existing domestic system cannot be guaranteed. Alternatively, if requested, the appropriate current market value of the machine may be reimbursed. If the current market value of the appliance is reimbursed by Miele, the policy document becomes invalid. If the machine is replaced, the remaining period of cover provided by the policy document is transferred to the new unit.

3.3  The Extended Warranty does not cover any further claims for damage against Miele Singapore, except in cases resulting from gross or willful negligence on the part of the technical service agent commissioned by Miele Singapore or liability resulting from fatal injury, physical injury or damage to health.

3.4  The provision of consumables and accessories is not covered by this agreement.

 

4. Limitations 

The Extended Warranty will not cover costs for repairs where a fault is due to the following:

4.1  Improper installation, e.g. non-compliance with relevant safety regulations and written operating and installation instructions.

4.2  Improper use and operation, such as the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner.

4.3  External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena.

4.4  Repairs or modifications not performed by service agents trained and authorised by Miele.

4.5  Damage to non-standard accessories and the failure to use genuine Miele spare parts or accessories authorised by Miele.

4.6  Glass breakage and defective lamps.

4.7  Fluctuations in power supply conditions, which exceed the tolerances stated by the manufacturer.

4.8  Failure to perform cleaning and care work in compliance with the operating instructions.

4.9  Usage-related and natural wear and tear, such as the decreasing load performance of accumulators and components that, according to the operating instructions, must be replaced regularly during the product life cycle.

 

5. Data protection 

In the context of the fulfilment of customer services, Miele collects and processes personal data. For more information about the processing of your personal data, please see our privacy notice at https://www.miele.sg/domestic/privacy-notice-46.htm

 

6. Right of Withdrawal
In the context of the fulfilment of customer services, Miele collects and processes personal data. For more information about the processing of your personal data, please see our privacy notice at https://www.miele.sg/domestic/privacy-notice-46.htm

 

7. Governing laws and jurisdiction

This Agreement is governed by the laws of the Republic of Singapore.